Frequently Asked Questions
Questions:
- Can the volunteer remove his/her own name? Or is the organizer the only person able to do this?
- What browsers does Jooners work with? Not work with?
- What are the different options for creating sign-up sheets?
- How do I add someone else as a volunteer?
- Can a volunteer delete another volunteer's name?
- Can I user group addresses?
- How do I access the link to my sign up sheet?
- How do I copy my sign up sheet?
- How do I edit my sign up sheet after I've sent it?
- How do I send my sign up sheet out again?
- How do I send to more people?
- How does an organizer remove a volunteer’s name?
- How do I copy a sign-up sheet from the Gallery (aka Popular Planners)?
- How do I create a group email list?
- How do I contact the volunteers who have already signed up?
- How do I explain Jooners to my friends or the school PTA/PTO?
- How do I organize volunteers and collect money on Jooners?
- I don't have any activities that need participants. I just want to collect money on Jooners. Where do I start?
- We are a non-profit. How do I collect donations on Jooners?
- I've bought merchandise on Amazon before. Do I need to set up a new Amazon account?
- Do I need to have a Jooners account?
- Can I export the data on my sign up sheet to Excel or another spreadsheet program?
- Can I control when reminders will be sent?
- How do I delete names in my address book
- How do I import contacts from my personal address book into my Jooners address book?
- What is the cost of Jooners?
- How do I send a copy of my sign up sheet to another Jooners account?
- How do I use the Collect Information template?
- How do I add my own image or photo to my sign up sheet?
- How do I add an attachment?
- When a volunteer signs up, do they receive a confirmation email?
- What does the "Keep me logged in" checkbox do?
- My event has been canceled. How do I stop reminders going out to those who have signed up?
- How do I delete items on my sign up sheet that are no longer needed?
- My question is not answered here. Where to next?
Can the volunteer remove his/her own name? Or is the organizer the only person able to do this?
When creating your sign up sheet, there is an option to "Allow volunteers to change their commitment". If you do not select this option, then the organizer is the only person who can remove a signed up volunteer.
If you select the option "Allow volunteers to change their commitment", then a volunteer can remove their name from a sign up sheet. When the volunteer opens the sign up sheet and wants to make a change, they click on the button "Change my commitment". They are then asked to enter their email address. All items that correspond to that email address are listed and the volunteer selects which ones they want to delete. The volunteer can then sign up for another item if they so wish by entering their name in an empty slot and clicking on 'sign up'.
What browsers does Jooners work with? Not work with?
Jooners Minimum Browser Requirements are:
- Mac Safari 3.1
- Mac Firefox 3.0.x
- IE 6.0.2900 or higher
- Firefox PC 6.0 and higher
- Mac and PC Chrome
What are the different options for creating sign-up sheets?
Coordinate volunteers: choose this template if you have a fixed date and multiple tasks to be carried out on that date e.g. classroom party.
Event Planner: choose this template if you have multiple dates and multiple tasks/requests to be carried out on these dates e.g. parent-teacher conferences.
Recurring Event: choose this template if you have the same task to be performed on multiple dates e.g. snack duty.
Invitation: send invitations to guests.
List: create a list of items e.g. holiday wish list.
Carpool: set up a carpool for school drop off and pick up.
Collect Information: choose this template if you want to collect information e.g. t-shirt ordering (name, size, color).
How do I add someone else as a volunteer?
Adding a volunteer can be done on STEP 2, where you verify your sign up sheet and add/delete as necessary.
* If you are creating a new sign up sheet, go to STEP 2, click on the item to which you want to assign a volunteer. Follow the prompt in putting in name, email etc.
* If you have an existing sign up sheet...
Open the sign up sheet from My Jooners’ box.
Click on EDIT button.
Go to STEP 2 and click on the line item to which you want to assign a volunteer. Be sure to add the email address, as prompted, so that appropriate reminders and notifications could be send to this volunteer. Jooners will automatically create a "heads up" email for this user.
Can a volunteer delete another volunteer's name?
When creating your sign up sheet, there is an option to "Allow volunteers to change their commitment". If you do not select this option, then the organizer is the only person who can remove a signed up volunteer.
If you select the option "Allow volunteers to change their commitment", then a volunteer can remove their name from a sign up sheet. They do this by entering their email address and following the prompts. It is possible for a volunteer to enter the email address of another volunteer and delete that persons name. However, we expect that volunteers will respect fellow volunteers and not do this.
Can I use a group address?
Yes, you can use group addresses, as well as import your Yahoo! Groups or Google Group into Jooners. Just make sure that you have signups@jooners.com as a member of the group, so that the group members receive signup requests, email reminders, changes notifications etc.
Note that for large groups, we recommend that you create a link to the sign up sheet, using the URL function (see next question: “How do I create a link to my sign up sheet?”) on Jooners. It is a very easy mechanism to communicate with large groups and may save you from needing to import your group into Jooners.
How do I access the link to my sign up sheet?
When you create a new sign up sheet, you will step through STEP 1 - STEP 4. In STEP 4, the TO box is auto-populated with your email address. Simply click on SEND and you will be directed to a page that includes the link to your sign up sheet. You will also receive an email with the link. You can copy and paste this url into the body of an email, websites, Facebook and Twitter accounts.
If you have already created your sign up sheet and would like to access the link, simply open the sign up sheet and click on the LINK button.
If you want to shorten the url and give it an appropriate name (e.g. Book Fair 2010), try www.bitly.com.
How do I copy my sign up sheet?
To copy one of your existing sign up sheet, simply click to open the sign up sheet from MY JOONERS box, after you have logged into Jooners. Scroll down to find the COPY button. Click on COPY and you will be placed in STEP 1 of the sign up sheet, as if you were creating a new sign up sheet. Note the name of the sign up sheet: “COPY OF xxx” . You can edit the name and all other elements of the sign up sheet, simply by clicking on the box, highlighting to delete old information and replacing it with the new information.
How do I edit my sign up sheet after I've sent it?
- Find the sign up sheet in MY JOONERS box (in BLUE with the sign sign SENT) and click it open
- Scroll down all the way to the bottom of the sign up sheet and find the button EDIT
- You will now be in STEP 1 as if you are creating a new sign up sheet, except that there will be information on the fields
- Modify the sign up sheet as needed in steps 1,2, and 3
- Click UPDATE
- If you have updated an item that previously had a signed up volunteer, that person will be notified automatically
- All others will see the updated version of the sign up sheet next time that they sign up
How do I send my sign up sheet out again?
- Sign in to www.jooners.com
- Find the sign up sheet in MY JOONERS box.
- Click it open and scroll down to EDIT, click on EDIT.
- Modify the email message or the list of recipients, if needed/desired.
- Click SEND.
How do I send to more people?
- Sign in to www.jooners.com
- Find the sign up sheet in MY JOONERS box.
- Click it open and scroll down to SEND TO MORE PEOPLE
- Populate the TO box with names of additional people.
- Click SEND
How does an organizer remove a volunteer’s name?
As an organizer, removing an existing volunteer’s name is very easy.
- Sign in to www.jooners.com
- Find the sign up sheet in MY JOONERS box.
- Click it open and scroll down to the line item with the volunteer name that you want to eliminate. Clicking on that box, will open a prompt.
- Select REMOVE VOLUNTEER from the prompt.
- Click DONE.
How do I copy a sign-up sheet from the Gallery (aka Popular Planners)?
You can bring a copy of this sign up sheet below into your account and edit the fields (directions below). As an example, take a look at the sign up sheet below:
EVENT PLANNER - Multi-day Activity
What you need to do is:
- Log into Jooners.
- Click into the link above
- Get a copy into your account by using ADD TO MY ACCOUNT button on the upper right corner
- You will be brought to a copy of the sign up sheet in your account. It will be called COPY OF MULTI-DAY ACTIVITY (as an example). You will be placed in STEP 1 where you can modify the title of the event/activity and each item underneath. Remember everything is modifiable and that this template is only giving you a place to start. You can keep as much or as little of it as you wish.
- To SAVE this sign up sheet into your account, click on "Save draft" at the bottom of the sign up sheet. After saving, you will be able to open the sign up sheet again and edit as you wish.
How do I create a group email list?
Note that for large groups, we recommend that you create a link to the sign up sheet, using the URL function (see next question: “How do I create a link to my sign up sheet?”) on Jooners. It is a very easy mechanism to communicate with large groups and may save you from needing to import your group into Jooners.
Still interested in creating groups... read on!
CREATING GROUPS
After your contacts are uploaded, you can create groups. To do this,
- Click the FRIENDS tab
- Click MY GROUPS in the left column under PEOPLE.
- Click ADD GROUP (in turquoise header to the right of ADD TO A GROUP in that header)
- Give the group a name and click DONE
- Your new group will be at the top of the box on the right.
- Click the names of people you'd like to add to that group from the box on the left, then click ADD.
- When done, click DONE.
If there are two (or more) accounts, in your group/school/PTA etc. you can share the content of a group on one Jooners account with the other Jooners account. Jooners account holders, one of you can take the list and make it part of a "group" and then SHARE the group with the second person. Here are detailed steps:
- Click on MY GROUPS from the LEFT handside bar. You should get now on the green bar SHARE GROUP.
- Click on SHARE GROUP and follow the directions with the person that wants to have access to the same list.
How do I contact the volunteers who have already signed up?
After you create your sign up sheet and send it to your volunteers (or even just to yourself), you can access the feature buttons. One of these buttons is CONTACT VOLUNTEERS. Click on this button and select either all the names or individual names. Click on 'Send Email'. You will then have access to an email that is auto-populated with the email addresses you have selected and you can edit the text in the body of the email to suit your needs.
When you click on CONTACT VOLUNTEERS, you can also export the data to Excel (or a spreadsheet program of your choice) by clicking on ‘Export data as a CSV file’. When you do this, you are typically prompted to choose the type of spreadsheet program you want to use. Depending on how your server is set up, you may need to download the file and import it into your spreadsheet program.
How do I explain Jooners to my friends or the school PTA/PTO?
Here is how you can explain Jooners to your friends or fellow parents at school or sports team, etc.
Sample email:
"Jooners makes the process of gathering and coordinating your volunteers very simple. Jooners replaces the multiple emails, phone calls and paper currently required to organize an event."
Go to http://jooners.com/how_it_works.html or watch this quick video:
http://www.youtube.com/user/J0ONERS
How do I organize volunteers and collect money on Jooners?
From the Home Page, click on Coordinate Volunteers or Event Planner. Title the activity.
- In STEP 1, add tasks that need participants
- In STEP 2, optionally pre-assign participants
- Go to STEP 3 and click on the YES check box. Enter the desired payment amount. Specify whether or not a participant can change the amount
By clicking on the NEXT button, you will be sent to Amazon to create your Amazon Merchant Account. If you already have an account, just sign into Amazon and Click through the screens that appear. This needs to be done only once. The second time you set up a payment request, Jooners remembers your Amazon account and you won't see the Amazon set up screens again.
Go to STEP 4. Enter the participants' email addresses or select from your Address Book.
I don't have any activities that need participants. I just want to collect money on Jooners. Where do I start?
From the Home Page click on LIST template. Title the activity or list. Go directly to STEP 3 and click on the YES check box. Enter the desired payment amount and whether or not a participant can change it.
By clicking on the NEXT button, you will be taken to Amazon to create your Amazon Merchant Account. If you already have an account, just sign into Amazon and Click through the screens that appear. The second time you set up a payment request, Jooners remembers your Amazon account and you won't see the Amazon set up screens. At the end of the Amazon process, you will be brought back to Jooners to complete the process on Jooners.
On STEP 4, copy the unique web address generated (URL) for posting in newsletters, websites and your own email. Or enter the participants' email addresses or select from your Address Book.
We are a non-profit. How do I collect donations on Jooners?
- Follow the instructions above to create a sign-up sheet with payments. If you are using the organization's credit card or bank account, you may want to create a Jooners account with the same email address as the email in the Amazon ID.
- Amazon will request documentation on your non profit status. While this is pending, click Save Draft in STEP 3.
- When your non-profit account is approved, click on your sign up sheet in My Jooners. Go to STEP 4 and enter the participants' email addresses or select from your Address Book.
- You can create acknowledgments for the donations, using the email from Amazon listing the amount, donor name and email address.
- Sign in to www.jooners.com
- Find the sign up sheet in MY JOONERS box.
- Click it open and scroll down to CONTACT VOLUNTEERS
- Click on 'Export data as a CSV file'. When you do this, you are typically prompted to choose the type of spreadsheet program you want to use. Depending on how your server is set up, you may need to download the file and import it into your spreadsheet program.
- The items in your sign up sheet along with the names and email addresses of the volunteers will be downloaded.
- Click on the sign up sheet you wish to send to another Jooners account.
- Scroll down and click on the Copy button.
- Select "Copy my sign up sheet and share it with another Jooners member."
- Enter the email address of the recipient (this is the user ID of the recipients account) and click on Send.
- A copy of your sign up sheet will be emailed to the recipient and they can add it to their account if they wish. All information related to the volunteers (names, emails, notes) will be deleted from the sign up sheet you send. No information will be deleted from the sign up sheet in your account.
- In STEP 1, enter title, date and any instructions. Modify the column header text to suit your needs. Add extra rows if needed.
- In STEP 2, optionally pre-assign participants.
- In STEP 3 you have the option to collect money. If you are not collecting money, you can go immediately to Step 4.
- In Step 4, you can enter the participants' email addresses or select from your Address Book (we recommend that you send to yourself first so that you can preview.)
- Open your sign up sheet and go to Step 1.
- Click on "Add attachment" (located just below the Instructions & Notes box.
- Choose the file you wish to upload and click on OK.
- If you want to upload another file, click on "Add another attachment".
I've bought merchandise on Amazon before. Do I need to set up a new Amazon account?
If you've already purchased merchandise on Amazon, you have an Amazon account with an associated credit card. This account and password can be used to create a "money collection"account, also called a Merchant account by Amazon. In order to receive money from participants, you need to have a merchant account. The participants (people paying you), will just be asked to log into their Amazon account and confirm the payment amount. There's no additional set up required from them.
Do I need to have a Jooners account if only requesting payments
You'll need a Jooners account to request payments with Jooners. People that pay you or sign up to participate will not need to have a Jooners account.
What is the significance of orange and blue lines in MY JOONERS box? What does "Needs your Help" and "Responded" mean?
Anything in Orange is something that you have received as a Volunteer. Anything in BLUE is what you have created as an Organizer.
If as an organizer, you have a sign up sheet that you have mailed to yourself, you will get one BLUE (as the organizer) and one ORANGE (as the volunteer).
If someone other than you has sent you a sign up sheet and you have signed up on it, because you are a Jooners member, it gets also reflected in the MY JOONERS box in Orange (because you were a volunteer) and says "responded" meaning that you have already taken care of it and there are no action items awaiting you.
Can I export the data on my sign up sheet to Excel or another spreadsheet program?
Yes, you can!
Can I control when reminders will be sent?
Yes. When you create your sign up sheet, you can choose when your reminders will be sent (1, 2, 3, 4, 5, 6 or 7 days prior to an event). This option can be modified any time after your sign up sheet has been sent to volunteers.
How do I delete names in my address book<
Click on the Friends tab. Select the names you want to delete. If you want to delete all of the names in your address book, click on the box next to 'First Name'. Then click on 'Delete Person'. You will be asked to confirm that you want to delete the selected names.
How do I import contacts from my personal address book into my Jooners address book?
Click on the Friends tab and then click on "Import Contacts". Follow the prompts.
What is the cost of Jooners?
After the FREE 30 days trial, the cost of Jooners is $19.95 per year for one account. This gives you, the creator of sign up sheets (a.k.a. the organizer), unlimited usage, unlimited sign up sheets and unlimited volunteer sign ups. Volunteers on Jooners use the product for FREE and do not need to register.
How do I send a copy of my sign up sheet to another Jooners account?
How do I use the Collect Information template?
From the Home Page, click on Collect Information.
This template can be used for any event or activity where you need to collect information. It is ideal for t-shirt ordering and uniform ordering - color, size and other options can be entered in the column header. It can be used for events such as a talent show where you want to collect names of participants and a description of their performance. It can be used in a classroom to collect information regarding parent's preference for school jobs. The options are endless!
How do I add my own image or photo to my sign up sheet?
Open the template you want to use for your sign up sheet. In Step 1, click on "Upload my own image/logo". Select the file you want to use. Your photo/image can be in JPG, PNG or GIF format and can be up to 5MB in size. Your image will be centered and cropped to 130px (width) x 108px (height).
How do I add an attachment?
Files can be uploaded to your sign up sheet (e.g. documents or photos that are relevant to your event). The maximum file size is 8MB. A maximum of two files can be uploaded. To upload an attachment ...
When a volunteer signs up, do they receive a confirmation email?
Yes. Once a volunteer clicks on the sign up button, an email will be sent to the email address they used when signing up.
What does the "Keep me logged in" checkbox do?
If you check the "Keep me logged in" box when logging in, you will not have to log in again the next time you come back to Jooners on the same computer, even if you've closed down your web browser or turned off your computer since the last time you visited. This is a convenient option if you're the only one who uses your computer and you don't want to have to log in each time you visit Jooners.
If you leave the box unchecked when you log in, you will automatically be logged out the next time you close down your browser or computer, and you will need to log in again when you return to Jooners.
My event has been canceled. How do I stop reminders going out to those who have signed up?
You can delete your sign up sheet by clicking on the x in the circle next to your sign up sheet in MY JOONERS box. Please note you cannot get the sign up sheet back. If you want a copy of the sign up sheet, follow these directions to COPY it and then delete it. Once you delete your sign up sheet, an email will be sent to the volunteers who have signed up indicating that the event has been canceled. Reminder emails will not be sent out for your event.
How do I delete items on my sign up sheet that are no longer needed?
You can delete individual items in a sign up sheet by editing your sign up sheet (directions here) and clicking on the x in the circle next to the item you want to delete. If volunteers have already signed up for these items, then a cancellation notice will be sent to these individuals (as a change to their commitments). If volunteers have not already signed up for these items, notifications of a cancellation will not be sent to anyone.
My question is not answered here. Where to next?
For general questions and problems about Jooners, send email to help@jooners.com. We will respond to requests for help within 24 hours.
